Refund Policy

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1. VPS Plans — Money-Back Guarantee

New customers on monthly VPS plans are eligible for a full refund if a cancellation request is submitted within 7 days of initial signup, provided the account has not violated our Terms & Conditions or Acceptable Use Policy.

2. Dedicated Servers

Due to hardware provisioning and licensing costs incurred at order time, dedicated server orders are non-refundable once provisioning has begun. Cancellation requests submitted prior to provisioning may be eligible for a full refund.

3. Renewals

Recurring renewal payments are non-refundable. We recommend cancelling any service you no longer need before its next renewal date to avoid being charged.

4. Add-On Services

Add-ons such as backups, additional IPs, or licenses are billed alongside your hosting plan and are refundable only if cancelled within the same 7-day window described in Section 1, and only if unused.

5. How to Request a Refund

Submit a refund request through your client dashboard or by contacting our support team with your order ID. Approved refunds are issued to the original payment method within 5–10 business days.

6. Service Level Agreement Credits

Uptime-related service credits are handled separately from refunds and are described in our Terms & Conditions and SLA documentation.

7. Chargebacks

We encourage customers to contact support before filing a chargeback with their bank. Accounts associated with a chargeback may be suspended pending investigation.

8. Policy Changes

We may revise this Refund Policy from time to time. The version in effect at the time of your order applies to that order.

9. Contact

Questions about refunds can be directed to billing@yourdomain.com or via our contact page.